Using a Reliability Scorecard to Measure if Your Project is Delivering Results

By John Cray, Life Cycle Engineering

Let’s assume you have the necessary sponsorship and formal approvals to invest in improving reliability. Remembering Stephen Covey’s second habit (begin with the end in mind), how can you measure if your reliability improvement project is delivering results that align with business objectives?

Begin by Evaluating Your Current State

It’s likely that some aspect of your operation, maintenance, or equipment is not meeting expectations. You’ll want to establish a current-state baseline so that you can track how reliability improves and the business benefits. Begin your assessment by collecting data to assemble the hard facts. Here are good areas to measure: 

  • Overall equipment effectiveness (OEE) 
  • Production volume performance (use a statistical process control chart to highlight variability)
  • Historical maintenance spend trend
  • Level of reactive maintenance (labor hours spent on emergent and urgent work vs. total labor hours)
  • Overtime for production and maintenance
  • Top 5 – high-repeat failure equipment, production process issues, cost areas
  • Maintenance backlog
  • Schedule compliance 

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